Shipping policy

Last updated: 19 August 2026

This policy applies to orders placed through Pemican Tools for delivery to eligible United Kingdom addresses.

1. Delivery area

We currently deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or destinations outside the United Kingdom.

2. Shipping cost

Standard shipping is free for eligible orders. There is no minimum order value for free standard shipping. Any exceptional service or charge requested by a customer will be agreed before payment.

3. Processing time

Orders are normally processed within 1–2 business days after payment has been successfully authorised. Business days are Monday to Friday, excluding UK bank holidays. Orders placed after normal processing hours, at weekends or on a bank holiday begin processing on the next business day.

4. Transit and estimated delivery

After dispatch, standard delivery normally takes 3–5 business days. The estimated total time from order confirmation to delivery is therefore 4–7 business days. Delivery estimates are not guaranteed dates, but we will deliver within the period agreed with you and, unless otherwise agreed, within 30 days after the contract is made.

5. Carrier and tracking

Orders are normally sent using a tracked Royal Mail service. We may use another suitable tracked UK carrier where reasonably necessary for the parcel's size, weight, destination or service availability. Where tracking is available, details will be sent to the email address provided at checkout.

6. Dispatch location

Orders are dispatched from our UK fulfilment address at Ground Floor, Cooper House, 316 Regents Park Road, London, N3 2JX, United Kingdom.

7. Delays

Delivery can be affected by severe weather, carrier disruption, peak periods, bank holidays, access restrictions or other events outside our reasonable control. If a material delay occurs, we will provide available information and explain your options. Your statutory rights are not affected.

8. Address accuracy and failed delivery

Please provide a complete and accurate delivery address. If an order has not yet been dispatched, contact us promptly to request a correction. We cannot guarantee changes after dispatch. If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you before arranging redelivery or refunding the order, and may deduct reasonable additional delivery costs where permitted by law.

9. Missing or damaged parcels

If tracking shows an unexpected delay, delivery has not occurred within the stated estimate, or the parcel arrives damaged, email support@pemicantools.com with your order number. Do not dispose of damaged packaging until we have reviewed the issue.