Last updated: 19 August 2026
Answers to common questions about ordering from Pemican Tools.
Where do you deliver?
We currently deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or destinations outside the United Kingdom.
How much is shipping?
Standard shipping is free for eligible orders, with no minimum order value.
When will my order arrive?
Orders are normally processed within 1–2 business days and then delivered in 3–5 business days. The typical total estimate is 4–7 business days.
Which carrier do you use?
We normally use a tracked Royal Mail service. Another suitable tracked UK carrier may be used where necessary for the parcel or destination.
Will I receive tracking?
Where tracking is available, it will be sent to the email address used at checkout after dispatch.
Can I change or cancel an order?
Email support@pemicantools.com as soon as possible. We will try to help before dispatch, but cannot guarantee a change after the order has entered fulfilment. Your statutory cancellation rights remain available.
Can I return an item if I change my mind?
Yes. You have a statutory right to notify us of your decision to cancel within 14 days after receiving your order. In addition, Pemican Tools offers a voluntary 30-day return policy for eligible items. This means you may request a return within 30 days of receiving your order. We will bear the approved return shipping costs. Please email support@pemicantools.com before returning an item so that we can provide return instructions and a prepaid return label. This voluntary policy does not affect your statutory rights.
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What if an item is faulty or incorrect?
Email support@pemicantools.com with your order number and details of the problem. Where useful, include photographs. We will arrange the appropriate remedy and cover reasonable return costs where the goods are faulty, damaged, incorrect or not as described.
How long do refunds take?
For statutory cancellations, we will issue the refund within 14 days after receiving the returned goods, or after you provide evidence that the goods have been sent back, whichever occurs first. For returns made under our voluntary 30-day return policy, we aim to process the refund within 14 days after receiving and inspecting the returned item. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Are prices shown in pounds?
Yes. Store prices and checkout amounts are shown in pounds sterling (GBP). VAT is included where applicable.
Do you offer telephone support?
Not currently. Please email support@pemicantools.com; we aim to acknowledge customer-service emails within two business days.
Are the tools suitable for every task?
Always review the product description, dimensions, materials, warnings and instructions before purchase and use. Use suitable personal protective equipment and do not use a product beyond its intended purpose or rated capacity.