Last updated: 19 August 2026
This policy explains pricing, authorisation, payment security and refunds for orders placed through Pemican Tools.
1. Currency and prices
All prices and checkout totals are displayed in pounds sterling (GBP). Prices include VAT where applicable. Any optional delivery upgrade or other permitted charge will be disclosed before you place the order.
2. Accepted payment methods
The payment methods currently available are displayed at checkout. These may include eligible debit cards, credit cards and accelerated wallet services made available through our payment provider. Availability can vary by device, account and payment provider.
3. Payment authorisation
When you submit an order, the payment provider may authorise, verify or capture the amount. An order is not accepted until we send an order confirmation. If payment is declined or cannot be verified, the order may not be processed.
4. Security and fraud prevention
Payments are processed through secure third-party payment services. We do not receive or store complete card numbers or card security codes. We and our service providers may carry out fraud, identity and address checks and may contact you for reasonable verification. We may cancel or hold an order where there is a genuine security, fraud or payment concern.
5. Charges and duplicate authorisations
A temporary pending authorisation may appear before a payment is finally captured or released. Timing is controlled by your bank or payment provider. If you believe you were charged incorrectly or more than once, contact us with your order details.
6. Refunds
Approved refunds are issued to the original payment method unless we expressly agree otherwise. We process refunds in accordance with our Returns and Refund Policy. Banks and payment providers may require additional processing time after we issue the refund.
7. Contact
For payment questions, email support@pemicantools.com. Do not send complete card details or security codes by email.