Privacy policy
Last updated: 19 August 2026
This Privacy Policy explains how PEMICAN DEVELOPMENTS LIMITED, trading as Pemican Tools, collects, uses, shares and protects personal information when you visit https://pemicantools.com, contact us or place an order.
1. Who we are
The data controller is PEMICAN DEVELOPMENTS LIMITED, company number 11574230, registered in England and Wales. You can contact us at support@pemicantools.com or at Ground Floor, Cooper House, 316 Regents Park Road, London, N3 2JX, United Kingdom.
2. Information we collect
Identity and contact information, such as your name, billing address, delivery address, email address and any contact details you provide.
Order and transaction information, including products ordered, amount paid, returns, refunds and correspondence about an order.
Technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed and interactions with the store.
Account and communication information, such as account credentials, customer-service messages, reviews or marketing preferences.
Fraud-prevention and verification information generated by us, Shopify, payment providers or other service providers.
Payment card information is processed securely by the payment provider shown at checkout. We do not receive or store your complete card number or card security code.
3. How we use information and our lawful bases
Contract: to take payment, process and deliver orders, provide order updates, handle returns and respond to requests made before or under a contract.
Legal obligation: to maintain tax and accounting records, comply with consumer law, respond to lawful requests and meet product-safety duties.
Legitimate interests: to operate and secure the store, prevent fraud, improve customer service, understand store performance and protect our legal rights, where those interests are not overridden by your rights.
Consent: for non-essential cookies and electronic marketing where consent is required. You may withdraw consent at any time.
4. Who receives information
We share personal information only where reasonably necessary with service providers supporting the store, including Shopify, payment processors, fraud-prevention providers, hosting and IT providers, fulfilment and delivery carriers, professional advisers, analytics or advertising providers enabled with your consent, and public authorities where required by law.
These organisations may act as processors or as independent controllers under their own privacy notices. We do not sell customer personal information.
5. International transfers
Some service providers may process information outside the United Kingdom. Where required, we use or rely on recognised safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.
6. Retention
Order, invoice, payment and tax records are generally retained for at least six years where required for tax, accounting and legal purposes.
Customer-service and dispute records are kept for as long as reasonably necessary to resolve the matter and protect legal rights.
Account information is kept while the account is active and then deleted or anonymised when it is no longer required, subject to legal retention duties.
Marketing preferences are retained until you unsubscribe or we no longer need the record to honour your preference.
Cookie retention varies by cookie and is described through our cookie controls or relevant provider information.
7. Your rights
Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request erasure, restrict processing, object to certain processing, receive portable data and withdraw consent. You also have the right not to be subject to certain solely automated decisions with legal or similarly significant effects.
To exercise a right, email support@pemicantools.com. We may need to verify your identity. You may also complain to the UK Information Commissioner's Office at https://ico.org.uk, although we would appreciate the opportunity to address your concern first.
8. Security and children
We use reasonable technical and organisational measures intended to protect personal information. No internet transmission or storage system is completely secure. The store is intended for adults and is not directed to children under 18.
9. Changes
We may update this policy to reflect changes to the store, service providers or legal requirements. The latest version will be posted on this page with a revised date.